Payment and delivery policy
Our standard delivery rates apply exclusively to mainland Spain.
We do not deliver to the Balearic Islands, Canary Islands, Ceuta, or Melilla.
DELIVERY OPTIONS
Kerbside delivery (street-level delivery)
Kerbside delivery includes transportation and unloading of goods at the nearest point accessible to the delivery vehicle.
This service does not include delivery inside the home, carrying items into the property, unpacking, placement, or assembly.
In case of pedestrian streets, restricted access areas, lack of turning space, roads unsuitable for trucks, external stairs, steep inclines, or any other conditions preventing normal vehicle access, delivery will be made at the nearest accessible point for the carrier.
The distance between the unloading point and the property is not included in kerbside delivery service.
Delivery with carry-in (no assembly)
This service includes unloading and carrying the goods inside the customer’s home or premises.
It does not include assembly, unpacking, or removal of packaging waste.
Manual carrying via stairs in buildings without a lift or where the lift is unsuitable due to product dimensions may incur additional charges.
Delivery with carry-in and assembly
This service includes unloading, carrying the product inside the property, placing it in the designated room, and basic furniture assembly.
It does not include construction work, electrical or plumbing work, or structural modifications to the property.
ACCESS CONDITIONS AND CUSTOMER RESPONSIBILITY
The customer is responsible for ensuring in advance that product dimensions allow access through doors, corridors, stairs, lifts, and all passageways.
The customer must inform us prior to delivery of any circumstances that may affect access, including but not limited to:
* Pedestrian streets
* Restricted vehicle access
* No lift available
* Narrow or multiple staircases
* Steep inclines
* Significant distance between unloading point and property
* Private or restricted-access developments
* Requirement for cranes, lifts, or special equipment
* Any other factor affecting delivery safety or feasibility
The company reserves the right to refuse or reschedule delivery if access conditions may compromise the safety of staff, goods, or third parties.
If additional services are required (special equipment, extra personnel, or other handling requirements), these costs will be borne by the customer upon prior agreement.
If unforeseen access issues are discovered during delivery, the company may:
* Apply additional charges
* Reschedule delivery
* Deliver as kerbside delivery at the nearest accessible point
If the customer refuses to pay additional costs, the delivery will be considered completed as kerbside delivery.
If the product cannot be brought into the property due to access or space limitations, all costs related to re-delivery, return, or additional services will be borne by the customer.
OLD FURNITURE REMOVAL
Old furniture removal is not included in the delivery service.
It can be arranged in advance upon quotation.
DELIVERY TIMEFRAME
The maximum delivery time is 40 calendar days, unless otherwise specified for certain products.
PAYMENT METHODS
We accept bank transfer, credit card, Bizum, PayPal, and cash on delivery.
Payment by Deposit/Cash on Delivery
For some products in our store, the payment option of Deposit/Cash on Delivery is available.
If the product offers this option, you can select it during the checkout process. In this case, you only need to pay a small amount as a deposit (advance payment), and the remaining amount will be paid upon delivery, before you receive the product.
This method allows you to place your order with a reduced deposit and pay the rest only when the order arrives at your address.
How does it work?
- Choose a product marked with the Deposit/Cash on Delivery option.
- During checkout, pay the indicated amount as a deposit.
- The remaining amount will be paid upon delivery, before you receive the product.
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Important information for the customer
Thank you for your order.
Please note that you have placed your order using the deposit payment method (partial advance payment). The remaining balance of the order must be paid upon delivery, before the product is handed over.
Payment Methods
Cash Payment
Within the limits permitted by current Spanish legislation. The product will be delivered once the company representative has received payment.
Immediate Bank Transfer
The product will be delivered once the payment has been received in the company's bank account.
Combined Payment
You can pay part in cash and part by bank transfer. The total amount paid must match the outstanding balance of the order. The product will be delivered only after full payment has been received.
Once payment is confirmed, our staff will proceed with the delivery of the product and, if applicable, provide any additional services that were contracted and paid for during the purchase process.
If payment is not completed in full, the company representative may refuse delivery of the product until the buyer has fulfilled all payment obligations.
Thank you for your understanding and cooperation.
Additional Services
The following services are contracted and paid for separately during the purchase process:
1. Delivery of the product to your door.
2. Delivery of the product inside your home.
3. Assembly of the product.
Please check if you have contracted the additional services you require. If you wish to add or modify any of them, please contact us before delivery, and we will do our best to make the requested changes, whenever possible.
If you have any questions, our team will be happy to assist you.
Installment payments via seQura are also available, subject to approval and terms of the financial provider.